Question 1

How quickly do you respond to support requests?

Accepted Answer

We aim to respond to all support requests within 24 hours during business days. For urgent issues affecting your inventory sync, we prioritize faster response times.

Question 2

Do you offer phone support?

Accepted Answer

Currently we offer email and form-based support. For Enterprise customers, we provide dedicated account management with scheduled calls.

Question 3

Can I get a demo before signing up?

Accepted Answer

Yes! You can start a free 14-day trial to explore the platform yourself, or reach out via our contact form to request a personalized demo.

Question 4

How do I report a bug or request a feature?

Accepted Answer

Use the contact form above and select 'Technical Support' as the inquiry type. Include as much detail as possible about the issue or feature request.

Question 5

I forgot my password. How do I reset it?

Accepted Answer

Click 'Forgot Password' on the login page. We'll send a reset link to your email. If you don't receive it, check your spam folder or contact support.

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